1 of 1 Problem Management Jobs in New Milton

a strong track record of managing testing teams and environments, and you're p assionate about driving quality and efficiency. Your toolkit includes a deep understanding of defect lifecycle management, test planning, execution, and reporting . You're confident working with test management tools and have a working knowledge of SQL . Ideally, you've also had exposure … our users receive outstanding service. Key Responsibilities Summary Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and More ❯