2 of 2 Problem Management Jobs in Southampton

months Hybrid work, Southampton client site Key Qualifications Experience in technical architecture, operational support, and service delivery for large-scale, mission critical environments. Deep understanding of LAN infrastructure, configuration management, and change control. Exceptional problem solving skills and the ability to manage complex incidents involving multiple stakeholders. Strong communication skills, able to explain technical concepts to all audiences. … liaison, driving strategic discussions and complex changes. Work closely with the customer to understand their operational needs and deliver tailored technical solutions. Availability, Performance and Capacity: Bring rigour to management of technical risks to the availability of the service, including performance, capacity, and the configuration and improvement of the tools we use to monitor and manage the service. Change … Management: Assess and implement complex change requirements, ensuring minimal impact and maximum improvement. Provide expert guidance at customer Change Advisory Board sessions. Incident & Problem Management: Lead the resolution of complex incidents, coordinating across suppliers, third parties, and internal groups. Support problem management and drive continuous improvement. Continuous Improvement: Proactively suggest and implement enhancements to infrastructure More ❯

performance, and stability, proactively resolving issues to meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support to users More ❯