2 of 2 Problem Manager Jobs in the North of England

ITIL Problem Manager Leeds area, Hybrid role As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful ITIL Problem Manager will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As ITIL Problem Manager you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as ITIL Problem Manager should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. ITIL Problem Manager - Apply now we re waiting to invest More ❯

Major Incident and Problem Manager Newcastle upon Tyne – ONSITE 4 DAYS PER WEEK (1 Day WFH) 3 Month Contract – OUTSIDE R35 £450-£550 Per Day One of my international clients’ is looking to bring onboard an experienced Major Incident and Problem Manager, on a 3 month contract basis, to be based in their offices in Newcastle … within the IT Operations. As such, my client is looking for an experienced expert/consultant who can lead the way to design, implement and manage the incident and problem function. You will be responsible for managing incidents throughout the day, escalating where needed and ensure all details are recorded appropriately. This will then be used for continuous improvement … purposes, identifying trends and allowing for suitable operational changes to prevent future incidents. From a Problem perspective, you will be required to propose how to manage current problems and create a roadmap to improve maturity over time. The Next Steps If you are interested, please submit a copy of your updated CV to be considered. My client is looking More ❯