ASPIRE GSC-Onsite IT Support Engineer
- Hiring Organisation
- Hackajob Ltd
- Location
- South West London, London, United Kingdom
- Employment Type
- Permanent, Work From Home
operating systems environments whilst being proficient in security practices (i.e. MFA) MacOS, mobile device management and remote support tools. This position requires outstanding problem-solving abilities, onsite presence and customer empathy whilst being able to handle escalations and calmly and professionally. Key Responsibilities: Serve as the first point … with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality support. Strategic thinking and decision-making. Ability to manage multiple priorities ...