2 of 2 Process Analyst Jobs in the Midlands

scheme and other generous benefits This post is subject to DBS clearance.Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Technology Process Improvement Analyst to join their Technology team on a permanent basis. Job Purpose: The Process Improvement Analyst will drive operational excellence internally. In this role, you … the continuous improvement of all housing operations. Principal duties and responsibilities: Conduct in-depth analysis of existing business processes including tenant services, repairs, asset management, and customer support. Create process maps (As-Is and To-Be) to identify inefficiencies, bottlenecks, and areas for improvement. Gather and document business requirements from stakeholders and operational teams. Recommend and design process … performance metrics (e.g., tenant satisfaction, repair times, rent arrears) to measure the effectiveness of current processes and proposed changes. Develop KPIs and dashboards to monitor the impact of business process changes. Assist in the planning and execution of process improvement projects, ensuring they are delivered on time and within budget. Work closely with ICT to integrate digital tools More ❯

Senior Business Analyst - Operational Risk Location: Northampton (Hybrid - 2-3 days per week) Salary: £90,000 - £95,000 per annum + benefits We're partnered with a leading global financial services organisation to recruit a Senior Business Analyst for a business-critical transformation programme. The role This is a complex, regulated initiative focused on transforming the organisation's … delivery pods and escalating where required Ensure alignment between business needs, technical solutions, and regulatory expectations Work closely with stakeholders across operations, risk, product governance, and IT Translate complex process and tech requirements into actionable deliverables using the organisation's established methodology Champion best practice in business process design and product governance within a risk-regulated environment About … You: Strong background in business process and application development within operational risk or product governance initiatives Experience working within a risk function is highly desirable Proven leadership skills, with experience guiding diverse BA teams and managing vendors/MSPs Confident in navigating "painful" conversations, challenging the status quo, and driving accountability Able to bridge the gap between business and More ❯