1 of 1 Process Improvement Jobs in Cornwall

performing team, ensuring KPIs and SLAs are consistently met, and driving service excellence. You will also play a pivotal role in identifying and implementing process improvements to enhance the overall performance of the service desk. What youll be getting up to Provide effective leadership, guidance and line management for … on trends, identifying recurring issues and areas for improvement. Identify inefficiencies in service desk operations and present actionable solutions to the Operations Director. Implement process improvements to enhance team productivity, service quality and client satisfaction. Stay updated on industry best practices and incorporate them into service desk processes where … response and resolution times. Report on high levels of client satisfaction and retention. Consistent delivery of accurate and timely weekly reports. Successful implementation of process improvements. Positive team engagement and performance metrics. What we're looking for The ideal candidate for this role will demonstrate behaviours that reflect our More ❯