2 of 2 Process Manager Jobs in the UK excluding London

Title: Business Process Manager (CRM Transformation) Location: West Midlands Contract: 6 months, 3 days per week, with possibility to extend Overview Opportunity to join a growing organisation delivering a CRM transformation across Sales, Marketing and Customer Service. This role will focus on defining, improving and implementing business processes … aligned to a new CRM platform. Key Responsibilities Engage with cross-functional stakeholders to gather requirements Lead process mapping workshops (current and future state) Translate business needs into clear documentation Support CRM implementation, system design and UAT Manage risks, issues and support change/adoption activities Requirements Experience ...

converting to a permanent position Overview Our leading utilities client is embarking on a major operational transformation programme and is seeking a Customer Operations Process Manager to support the deployment of a new Case Management system (ServiceNow) into their Contact Centre operations. This role will … heart of operational change, process ownership, and technology adoption, ensuring the business is prepared for and successfully transitions into new ways of working. Key Responsibilities Process Ownership Lead and own customer operational processes within the Contact Centre. Ensure processes are designed, documented, optimised, and embedded effectively across teams. ...