Product Marketing Jobs in Warwickshire

1 of 1 Product Marketing Jobs in Warwickshire

Customer Success Manager

Warwick, Warwickshire, United Kingdom
Hybrid / WFH Options
Nicholas Associates
training and long-term success - helping to improve how customers learn, adapt, and get real value from our client's product. You'll lead the Customer Service Manager and Product Training Manager, supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop the customer education approach, and ensure that customer insights are driving continuous … improvement across the business. This is a hands-on leadership role with influence across product, engineering, marketing, and commercial - and a great fit for someone who enjoys working cross-functionally to solve customer problems and scale customer impact. Key Responsibilities: Team Leadership Lead and support the Customer Service and Product Training Managers Foster a strong team culture … customer support by enabling the team with tools and training to improve response workflows and to maximise service effectiveness. Customer Journey & Enablement Optimise the customer journey, reducing friction across product onboarding, training, and post-sale support Oversee the creation and development of educational resources (video tutorials, user manuals, online and in-person training) that empower users to get the More ❯
Employment Type: Permanent
Salary: £55000 - £65000/annum
Posted: