IT Service Analyst
Telford, Shropshire, West Midlands, United Kingdom
HMRC
for this role please visit Civil Service Jobs and quote ref no. As an IT Service Analyst in the Robotics Live Service (RLS) team, part of HMRCs Chief Digital Product Office (CDPO) within the Chief Digital and Information Office (CDIO), you will play a pivotal role in ensuring the stability, performance, and continuous improvement of our robotic process automation … live service solution documentation. Show effective Stakeholder Management - including building relationships, establishing trust and managing expectations. You will work to support small to extra-large projects, working closely with product owners, business experts, developers, testers and ITDLs. Investigate and resolve incidents and service disruptions in a timely manner. Maintain service documentation, including ServiceNow, knowledge articles, and support guides. This More ❯
Employment Type: Permanent
Salary: £30,000
Posted: