2 of 2 Products Support Engineer Jobs in London

The Product Support Engineer (PSE) is the go-to problem solver for Workiva's platform. Whether through phone, chat, or tickets, PSE's help customers navigate technical and functional challenges. From identifying problems, troubleshooting and providing solutions or workarounds in collaboration with other internal teams to guiding users step by step, PSE's own the customer … experts who make sure customers get the most out of our platforms. Join us in enhancing customer experience & satisfaction while driving our business forward. What You'll Do: Support customers by providing technical and functional expertise over the phone, via chat and ticket management Manage customer inquiries within required time frames, in accordance with our support … every interaction Embrace a culture of knowledge centered service. Through the linking, authoring and editing of Workiva's knowledge base content, to improve customer self-service resources and support ticket deflection Accurately capture ticket notes, document activities and manage tickets in a way that is clear, concise and actionable by other internal resources and customer's viewing from More ❯

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with More ❯