2 of 2 Programme Management Jobs in Chelmsford

analyse customer satisfaction metrics, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and identify areas for improvement Oversee customer support, service management, and escalations, taking a lead role … effective delivery of our fibre products into business customers Lead customer-side project management, including offnet connections and multi-site or large programme management delivery Manage the technical support and service desk platform to ensure delivery goals are met and surpassed Work with field delivery ...

delivering innovative, cloud-based solutions for complex, high-profile projects. Please note this is a full-time permanent position. What You'll Do: Lead programme management on SAP transformations, ensuring strong governance and alignment with industry best practices. Manage large delivery teams to design … high-performing teams. What We're Looking For: Ability to influence senior client stakeholders and drive consensus across business and IT functions. Expertise in programme governance, risk mitigation, and dependency management. Strong knowledge of SAP S/4HANA and related technologies. Proven leadership of large, distributed teams (onsite, offshore ...