Duty Technical Consultant
- Location
- United Kingdom
provide robust solutions and clear explanations in response to customer Incidents, Service Requests and Problem cases Use the Jira case handling system to log progress, update customers and record resolutions of Support issues within published SLAs Triage new support cases to establish priority and type (Incident, Service Request, Change … skills Strong root cause analysis skills Strong functional and operational background in Warehousing, e-commerce and/or Customs and Excise Strong knowledge of Progress and Shell scripting Experience of at least one full project implementation cycle Can lead customer-facing sessions with confidence and ensure issues and priorities ...