1st/2nd Line Support
- Hiring Organisation
- Tech Connect Group
- Location
- Salisbury, Southampton, Hampshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £28000 - £35000/annum
time accurately against tickets. The role would best suit a junior to mid-level engineer who enjoys a varied workload from support through to project delivery. This is a client-facing role, requiring presence by phone, virtual and onsite. Key Responsibilities: Resolve diverse issues across Windows endpoints, Microsoft …/DHCP) and maintain connectivity across Wi-Fi, VPNs, and firewalls to ensure maximum uptime. Take full ownership of support tickets and project tasks, providing clear communication to clients and maintaining detailed documentation. Proactively identify recurring technical issues and propose modern solutions to improve the internal knowledge base ...