1 of 1 Project Delivery Jobs in Walsall

allowance, 15% bonus, 6% matched pension, and more The Head of IT Support & Vendor Management plays a pivotal leadership role within the IT Service Delivery function. Responsible for the smooth operation and continuous improvement of end-user support services and vendor relationships, the role ensures technology reliably supports both … back-office and field operations. Working alongside the Head of IT Service Management, this role ensures seamless and effective service delivery across all user groups. It combines strategic oversight of vendor partnerships, leadership of the front-line support teams, and a proactive approach to managing the end-user technology … the remaining days can be worked remotely if that's suitable. Please consider the commute when applying. Key Responsibilities: IT Support Services Lead the delivery of multi-tiered IT support, including an outsourced level 1 Service Desk and internal level 2 IT and Application Support teams. Ensure high standards More ❯