environment of continuous improvement. And pragmatism. Engage actively in designing and developing intricate technical solutions. Develop clean, efficient, and well-documented software solutions. Conduct code reviews, performance optimizations, and qualityassurance testing to ensure software reliability and scalability. Ensuring your own professional growth and continuous improvement through personal learning time What does good look like for us? Knowledge and experience More ❯
environment of continuous improvement. And pragmatism. Engage actively in designing and developing intricate technical solutions. Develop clean, efficient, and well-documented software solutions. Conduct code reviews, performance optimizations, and qualityassurance testing to ensure software reliability and scalability. Ensuring your own professional growth and continuous improvement through personal learning time What does good look like for us? Knowledge and experience More ❯
Sunderland, Tyne and Wear, England, United Kingdom
Gem Partnership Ltd
and workforce planning to meet current and future business needs Develop and implement strategic initiatives to improve operational efficiency, customer satisfaction, and employee engagement Maintain ultimate responsibility for all qualityassurance, training programmes, and performance management within the call centre Lead the transformation of call centre operations following new phone system implementation - 8x8 - ensuring smooth transition and enhanced capabilities Oversee … success in leading and developing multi-tiered management teams Strong financial acumen with experience in budget management and resource optimisation Strong understanding of call centre technologies, workforce management and qualityassurance processes Experience in change management and leading operational transformations, including the implementation of a suite of SLAs and KPIs that can be tailored to clients’ specific requirements Proven track More ❯
