1 of 1 Quality Management Jobs in Chorley

understanding of professional service delivery standards. Under supervision, the apprentice will help resolve incidents, assist with service requests, and escalate issues when required, while gaining experience in IT service management, information security (ISO 27001), and quality management (ISO 9001). Duties and key responsibilities: Incident and Request Management: Act as the first point of contact for … staff requiring IT support (with guidance and supervision) Log, categorise, and prioritise incidents and requests in the service management system Learn how to diagnose and resolve common IT issues within agreed timescales Escalate more complex issues to second-line support following established processes Customer Service: Provide polite, helpful, and professional support to all users Keep staff informed of the … company information security policies and procedures Handle data and information responsibly, maintaining confidentiality and security Report any suspected security risks or incidents to the appropriate team member ISO 9001 (Quality Management) Responsibilities Work in line with company quality standards and processes Ensure accurate logging and documentation of tickets Suggest improvements to processes as knowledge and confidence grow More ❯