Edmonton, Cornwall, United Kingdom Hybrid/Remote Options
Sky
inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. … outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and … design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools , analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility , representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user researchMore ❯
Brixton, Devon, United Kingdom Hybrid/Remote Options
Sky
inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. … outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and … design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools , analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility , representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user researchMore ❯
Cranham, Gloucestershire, United Kingdom Hybrid/Remote Options
Sky
inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. … outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and … design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools , analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility , representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user researchMore ❯
Stamford Hill, Cornwall, United Kingdom Hybrid/Remote Options
Sky
inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. … outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and … design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools , analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility , representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user researchMore ❯
months, with potential extension for long term contract Rate: DOE/(Outside IR35) About the Role Our client is seeking an experienced Security Cleared User Researcher to support user research and adoption studies for the development of the Test and Evaluation Marketplace application. You will engage directly with users and stakeholders to gather requirements, ensuring that solutions are usable … user needs. Your insights will play a key role in shaping product and service design at programme level. User Researcher Responsibilities Plan and conduct a range of qualitative and quantitative user research, including interviews, surveys, and usability testing. (Note: No personal data will be collected as part of these activities.) Engage with users and stakeholders to collate requirements … and identify opportunities to improve product usability and value. Work closely with Product, Service, and Engineering teams to translate research insights into actionable recommendations. Carry out benefits assessments to measure impact, adoption, and value delivered. Present clear, structured research findings to senior stakeholders to support decision-making across the programme. User Researcher Requirements Active SC Clearance - must be More ❯
Our Defence client are looking for a User Researcher/BA to support user research and adoption studies for the AI projects, driving solutions which are usable, valuable, and aligned with Defence user needs, while informing product and service design through structured insights and benefits assessments. Plan and conduct qualitative and quantitative user research (e.g., interviews, surveys More ❯
Our client are looking for someone to support user research and adoption studies for the development of the Test and Evaluation Marketplace application. Engage with users to collate stakeholder requirements to drive solutions which are usable, valuable, and aligned with user demands, while informing product and service design through structured insights and benefits assessments. Plan and conduct qualitative and … quantitative user research (e.g., interviews, surveys, usability testing). (NB - the Supplier will not collect personal data as part of these activities) Collaborate with Product, Service, and Engineering teams to translate insights into actionable improvements. Conduct benefits assessments to measure impact and value delivered. The role is outside IR35 Present findings to stakeholders to inform programme-level decision More ❯