Senior Technical Consultant - Genesys
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs and promote CX-as-Code practices within CI/CD pipelines Partner with suppliers and cross-functional teams to deliver impactful, future-ready solutions Support pre-sales and discovery … experience consulting on Genesys Cloud CX or other CCaaS platforms Expert-level knowledge and hands-on experience with Genesys Cloud CX, including Architect and flow development Strong experience with RESTful APIs, Terraform Cloud, GitHub, and CI/CD pipelines for automation and infrastructure-as-code A strong consulting background with skills in requirements gathering, user journey design, and technical delivery More ❯
Employment Type: Permanent
Posted: