2 of 2 Regulatory Compliance Jobs in West Sussex

major case management and customer service transformation programmes. This is a pivotal role focused on improving customer journeys, enhancing operational efficiency, and ensuring regulatory compliance through the implementation of modern case management platforms, workflow automation and data-driven service processes. The ideal candidate will have deep expertise … discovery and requirements through to deployment, adoption and continuous improvement. Build and manage programme plans, budgets, risks, dependencies and governance frameworks. Ensure alignment with regulatory obligations (e.g., Ofwat commitments, GSS requirements) and wider customer experience strategies. Customer Service Transformation Oversee the design and implementation of customer workflows, interaction processes ...

lead a team of Service Delivery Managers responsible for ensuring that critical IT services remain stable, resilient, secure, and aligned to operational, customer, and regulatory needs. This role will play a pivotal part in safeguarding essential services that support water quality, environmental compliance, customer operations, corporate systems … Problem, Change, Release, Request). Deliver continual service improvement initiatives that enhance stability, reduce risk, and improve user experience. Ensure service governance aligns with regulatory expectations within the water sector, including operational resilience and cybersecurity. Risk & Resilience Identify and manage risks related to service delivery and critical national infrastructure. ...