Head of Digital Product
- Hiring Organisation
- PSR
- Location
- Aberdeen, UK
track delivery against milestones and outcomes * Work closely with operational teams to ensure the Platform supports end-to-end service delivery, including onboarding, case management, communications and support processes as appropriate * Define and monitor success metrics and reporting (e.g., adoption, conversion, satisfaction, and service performance), using analytics and user … that product and service information is accurate, current and easy to navigate * Act as the point of accountability for platform incidents, change control and release management, ensuring appropriate documentation and communication * Promote good digital practice across GBE Local, building capability and supporting colleagues to adopt user-centred, data ...