2 of 2 Release Management Jobs in Cumbria

Service and Contact Centre solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels . Configure and support telephony integrations, working with technologies such as Teams Phone … Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions . Use Dataverse, Power Automate and Power BI to support data management, automation and reporting requirements . Support solution deployments, testing, release management and promotion between development, test and production environments . Troubleshoot issues across ...

supplier relationships, commercial agreements and application improvement projects. This is a hands-on role suited to someone with a strong background in IS applications management, SAP, IT governance and outsourced service management. Key Responsibilities As the IS Applications Manager, you will oversee the full lifecycle of business applications, including … overseeing the SAP environment, including system architecture, hosting, security, performance and integrations. You will coordinate SAP changes with business stakeholders and external providers, manage release processes and ensure appropriate technical controls are maintained. The IS Applications Manager will also manage third-party suppliers and outsourced support teams, monitoring service ...