1st Line Support Analyst
- Hiring Organisation
- Reed
- Location
- Windsor, Berkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £24,000 - £26,000 per annum, Inc benefits
SLAs. Perform initial diagnostics on technical issues and escalate to 2nd Line Support or Development teams as necessary. Support the testing, validation, and release of software updates and system enhancements. Assist with the configuration, maintenance, and monitoring of both cloud and on-premises company infrastructure. Proactively identify recurring issues … approach with a willingness to learn and a commitment to delivering an excellent client support experience. Application Exposure to database administration, system integration, or release management activities is beneficial. Previous client-facing experience in a technical support or service desk role. Experience diagnosing and resolving application or system ...