1 of 1 Remote Monitoring and Management Jobs in Hampshire

Superb opportunity for an experienced IT Infrastructure Engineer who has experience at a 2nd line level and who is comfortable supporting external customers. This role will be based on a hybrid working arrangement, the office is based near to Southampton/Fareham. You will ideally be happy being in the … request anything that is needed to allow the user to return to work satisfactorily. You will also assist with user rights, passwords, user accounts and security administration. You will be committed to delivering excellent customer service. Your strong communication skills will help you to diagnose the users issue and to … explain technical issues in such a way that non-experts can understand. Most of your work will take place over the phone, by email and through fault finding programmes that enable you to diagnose and fix customer problems remotely. DUTIES & RESPONSIBILITIES: To act as an escalation point for L1 Service More ❯