CCaaS Application Architect
lincoln, midlands, United Kingdom
Tech Mahindra Business Process Services
scalability, and upgradability such that they can be built by on or offshore engineers Work effort estimations Enterprise ACD, CTI and IVR experience including management of system limitations (threads, memory, etc..) API integrations and Web service experience including authentication and synchronous/asynchronous designs Management of implementation being … performed by engineers including code reviews, troubleshooting, requirements management and integrations Ability roll up sleeve and dive into the code as needed, lead code reviews and fix issues as needed Ability to create designs that leverage legacy/on-premises solutions and CCaaS systems Ability to create customizations … Python, Java, C++ is a plus Network infrastructure experience is a plus Experience with devops and CICD concepts including configuration-as-code, source code management (e.g. Github) and automated pipelines (Jenkins, Azure Devops, AWS CloudPipeline, etc.) is a plus Excellent written communication including leading whiteboard sessions, technical design sessions More ❯
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