1 of 1 Resource Allocation Jobs in East Sussex

Job Title: Resource Management Team Lead Department: Professional Services Location: Office based Brighton Employment Type: Full-Time The Resource Management Team is central to the company's operational efficiency. It is the authority on the dispatch and scheduling of Trident's technical resources. Using ticket management and scheduling software, the team ensures resources are allocated effectively and in … problem-solving, and strategic oversight to continuously enhance the teams capabilities and service delivery. Day-to-Day Responsibilities (All Team Members): Manage tickets and schedule client work, ensuring timely allocation of resources. Ensure all necessary information is captured in tickets for engineers or consultants to complete work efficiently. Maintain proactive, professional, and timely communication with clients regarding scheduling, confirmations … Team Lead as needed. Ensure clients receive a consistent, reliable, and client-focused service. Escalate complex issues when needed. Monitor white space in schedules and fill gaps to maximise resource efficiency. Chase outstanding work, approvals, and client confirmations. Maintain accurate records in ticketing systems, mailboxes, and Teams communications. Review and follow all processes that generate information about required bookings More ❯