Technology Support Lead
- Location
- Ealing, England, United Kingdom
clear throughout incidents. Oversee client support operations, onboarding, and environment handovers, coordinating with product and engineering for fixes and enhancements. Run change management with risk assessment, approvals, maintenance windows, and keep a reliable CMDB or asset inventory. Create and maintain SOPs and runbooks, and deliver clear status updates … services used by real customers and see your work reflected in uptime, performance, and CSAT. Drive incident reviews and preventative fixes that meaningfully reduce risk and toil. Shape how support scales across UK and Nigeria delivery squads. Operational excellence Build pragmatic ITIL‐ and SRE‐aligned workflows with sensible SLAs ...