ITSM Operations Analyst
- Hiring Organisation
- RS Group
- Location
- North Northamptonshire, United Kingdom
- Employment Type
- Full Time
restoration and stakeholder communication. Lead problem management activities, including root cause analysis, action tracking and lessons learned. Support Change Management processes, including CAB participation, risk assessment, change governance and communication of scheduled changes. Monitor service performance, analysing SLA/KPI trends and identifying opportunities for continuous improvement. Build ...