1 of 1 Risk Management Jobs in East Yorkshire

here at GDS, with an ever growing market share, as well as new product launches that are imminent. Key Accountabilities: Proactive Churn Mitigation and Risk Management: Use Leading indicators to anticipate churn risks i.e usage patterns, support tickets, customer feedback , feature usage etc., Leverage these data driven insights … to develop and implement targeted retention strategies and mitigation plans to re-engage at-risk customers and prevent churn. Onboarding and Time To Value : Act as the primary point of contact after hand off from the BDM of New Business Aquisition, partnering with implementation to ensure customers are onboarded … key customer success metrics, including customer retention rate (CRR), NRR, customer satisfaction (CSAT), net promoter score (NPS), and customer health score. Strategic Customer Success Management : Rank and prioritise customers and work closely with Strategic customers through having a regular cadence of business reviews, on-site meetings, and workshops to More ❯