Service Delivery Manager - ITSM ITIL
- Hiring Organisation
- Operations Resources
- Location
- Cardiff, South Glamorgan, Wales, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 per annum, Negotiable
Customer Success, the SDM will be responsible for overseeing the delivery of IT services to our key customers, ensuring that service levels are met and continually improved. The successful candidate will act as the customer’s champion within The company, maintaining robust relationships and ensuring our services align … Improvement: Lead continual improvement initiatives, such as process re-engineering, automation, and innovation within service delivery, to drive efficiency and customer satisfaction. Risk and Compliance Management: Identify service delivery risks, maintain compliance with relevant standards (e.g., ISO 270001,ISO20000, GDPR), and ...