Service Desk Manager
- Hiring Organisation
- Total IT Technology Solutions Ltd
- Location
- Bedford, Bedfordshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
team. Assist in the recruitment and development of the team, mentor, coach, and assist engineers Incident and Escalation Management: Manage P1 incidents and root cause analysis, ensure defined incident management processes and procedures are adhered to, and act as an escalation point for client complaints Continuous Improvement … activity, renewals Accuracy across systems is critical to the success of this role. Authority & Decision-Making You are expected to own problems, investigate root causes, and p ropose f ixes Skill Requirements: Strong IT background An excellent understanding of the Service Desk environment Strong focus on customer service Strong ...