2 of 2 Root Cause Analysis Jobs in East Yorkshire

with an outage, working with internal teams and the customer to keep the game infrastructure online. DUTIES AND RESPONSIBILITIES Diagnosing and performing root cause analysis on customer infrastructure, including in incident scenarios Proactively identify and raise methods of improving team efficiency and procedures to improve support ...

include: Providing 2nd Line support across desktop, server, network and business applications Managing incidents through to resolution with clear and timely user communication Conducting root cause analysis and contributing to long-term technical fixes Supporting Microsoft 365, Active Directory and Windows environments Assisting with device management across ...