5 of 5 Root Cause Analysis Jobs in Northamptonshire

investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make best use of EUA data for root cause analysis and incident prevention Use Comparative Analytics from EUEM CoE to drive improvements on the customer account Seek root cause More ❯

accordance with direction from the Technical Lead. Coordinate, assign and lead customer complaints using 8D methodology utilizing cross functional teams as appropriate to determine root cause and corrective actions. Delegated Quality Representative (DQR) for Aerospace and other customers. Manage/participate in QCTPS Board for nonconforming materials along … quality incidents, issue 8D or relevant investigation reports and handling suggestions to ensure that customers can get feedback quickly. Lead cross-functional communication, conduct root cause analysis of customer complaints, identify product quality hazards and improvement opportunities, translate customer opinions and expectations, and seek improvement methods to More ❯

to enable efficient issue resolution. Lead by example in managing ticket lifecycles within SLAs, ensuring quality, consistency, and customer satisfaction. Coordinate incident responses, including root cause analysis and reporting. Champion service excellence and help shape a positive, client-focused support culture. Skills & Experience Essential: Minimum of … diagnosing issues across web-based software platforms. Proficiency with ticketing systems (e.g. Zendesk, Freshdesk, Jira, or similar). Strong experience in SQL for data analysis and issue investigation. Clear and effective communication skills, both verbal and written. Proven experience working across internal teams to resolve client issues. Experience mentoring More ❯

You actively look for ways to be supportive and continuously Improve as a business. Create documentation for learnings for major breakdowns/outages, using root cause analysis methods and best practice approaches. Support In ensuring sites maintenance budget Is adhered to, through working with a no-waste More ❯

optimisation Capacity, performance and availability monitoring Security, vulnerability and malware threat prevention Therefor we need you to: Be skilled at… · Troubleshooting, problem solving and root cause analysis · Prioritisation and self-management · Support and optimization of in-house and bespoke applications · Adapting to change, learning quickly in a More ❯