Senior Manager, Service Operations (1 Braham Street, London, United Kingdom)
- Hiring Organisation
- BT Group
- Location
- Westminster, Greater London, UK
operations.A point of contact for senior level escalations, managing customer expectations during these periods and managing service teams to ensure resolution as well as root cause analysis to support service improvementsITIL Intermediate or expert with extensive knowledge and experience working within an ITIL best practice … processes.Customer Relationship Management - Maintains relationships with customers, cultivating a favourable reputation by meeting customer needs in an effective and timely manner and using data analysis to track and manage the overall relationship.Commercial Acumen - Possesses knowledge of critical business concepts relevant to the business unit and demonstrates ability ...