3 of 3 Runbook Jobs in Midlothian

basics) Experience with remote support tools and assisting users securely Confidence supporting bespoke/internal applications and learning new tools quickly Knowledge base/runbook mindset follows process, spots gaps, helps improve documentation Experience working closely with 3rd line/support specialists , including warm transfers and clear escalation summaries Awareness ...

project management software (e.g. Microsoft Teams, Microsoft Project or SmartSheets, Excel, SharePoint, ). Experience facilitating technical Command Centre meetings/calls to ensure the runbook scripts are followed and prompt escalation/navigation of issues. Ability to work independently and as part of a collaborative team. Attention to detail ...

Job Title: IT Service Transition Manager Location: Edinburgh/Glasgow (Hybrid) Rate: £500 per day (via Umbrella Company) Role Overview We're seeking an experienced IT Service Transition Manager to support the introduction of new ...