2 of 2 SAP Service Delivery Manager Jobs in the North West

Service Delivery Manager (SAP) - Chester - £100,000 The Company: Lorien are working in partnership with a leading global organisation undergoing a major transformation of its enterprise systems. As part of this journey, they're seeking a seasoned SAP Service Delivery Manager to lead the global support operations and ensure the stability, performance … and continuous improvement of their SAP landscape. The Role: This is a leadership role with hands-on accountability for the day-to-day operations of SAP technologies, particularly S/4HANA. Reporting directly to the Global IT Director, you'll be responsible for managing incident, problem, and change processes, while acting as the escalation point for all SAP-related support issues.You'll oversee vendor relationships, drive service excellence across internal and external SLAs, and lead a growing team of SAP support professionals. This includes functional consultants, BI developers, and governance specialists. The role also includes ownership of change and release management, software asset compliance, and ensuring alignment with audit and security standards. The Skill Requirements More ❯

We have partnered with a company who are seeking an experienced SAP Service Delivery Manager to take ownership of global BAU support operations for SAP, with a particular focus on S/4HANA. With 18 months left in a significant S/4HANA transformation journey, this role offers the opportunity to shape the future of … SAP service delivery and ensure operational excellence. Key Responsibilities Lead day-to-day support operations for SAP technologies across a global environment, ensuring optimal performance, availability, and compliance with SLAs. Oversee Incident, Problem, and Change management processes, acting as the escalation point for support-related issues. Manage vendor relationships for SAP support and Application Management … Services (AMS). Drive continuous improvement through KPI monitoring and service optimisation. Ensure compliance with internal controls, audit requirements, security standards, and licensing regulations. Lead SAP change and release management processes. Provide strategic direction for BAU SAP projects. Line manage a multi-functional SAP support team, including functional consultants, BI development, and governance. About You Proven More ❯