Customer Support Engineer - DERMS
- Hiring Organisation
- Stackstudio Digital Ltd
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Contract
- Contract Rate
- From £500 to £550 per day
Responsibilities: Deliver L2/L3 support for DERMS applications, integrations, and services. Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and … APIs/integration tools. Solid troubleshooting skills across application, middleware, and network layers. Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.). Familiarity with SCADA, ADMS, EMS, OMS, or other grid management systems. Excellent communication and problem-solving skills to collaborate with customers and cross-functional teams Preferred Skills: Prior ...