Platform Support Engineer
Shrivenham, Oxfordshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Gold Group
Must hold or be eligible for SC clearance with no restrictions Role Overview: This role focuses on monitoring, troubleshooting, and providing tiered support for technologies such as Active Directory, SCCM, SolarWinds, Virtual Desktop Infrastructure (VDI), and Unified Access Devices (UADs). The Platform Support Engineer ensures system reliability, user satisfaction, and efficient issue resolution while identifying opportunities to improve platform … Accountabilities/Responsibilities: * Monitor platform infrastructure for performance and availability, responding promptly to alerts and incidents. * Provide Level 2 and Level 3 support for enterprise systems, including Active Directory, SCCM, SolarWinds, and VDI environments. * Troubleshoot and resolve platform-related issues, escalating to engineering teams when necessary. * Assist in patch management, system updates, and maintenance to ensure compliance and security. * Develop … hours incidents and minimise downtime. Skills, Knowledge, and Experience: * 3+ years of experience in platform support, infrastructure support, or a similar role. * Proficiency in managing and troubleshooting Active Directory, SCCM, SolarWinds, and other enterprise technologies. * Hands-on experience with scripting languages like PowerShell or Python to support automation tasks. * Basic understanding of networking concepts (e.g., DNS, DHCP, VLANs, and firewalls More ❯
Employment Type: Permanent
Salary: £30000/annum + Benefits
Posted: