operating systems and applications. Manage escalated service requests from 2nd line support and support the team in complex technical challenges. Generate and analyse technical reports using tools such as SCOM, SQL, ePO, and Excel. Required Skills and Experience: Proven leadership experience within an IT support or infrastructure environment. Strong working knowledge of: Virtualisation (VMware/Horizon) Microsoft Server 2019 Cisco More ❯
Bracknell, Berkshire, South East, United Kingdom Hybrid / WFH Options
Anson Mccade
Comfortable mentoring junior engineers and leading performance reviews • Strong documentation, reporting, and people-management skills Desirable Skills • SharePoint, Windows 10, MDM, Linux, or DII/PDR background • Experience with SCOM or SQL-based reporting • Exposure to software deployment or endpoint management The Package • Up to £48,000 base salary • SIS performance bonus - up to 5% • Enhanced pension scheme - up to More ❯
of Release Management. Manage service requests that have been escalated from the 2nd Line. Manage OS and application patching as part of Patch Management. Generate and analyze reports using SCOM, SQL, ePo, and Excel. Your Experience: Leadership experience with IT support and infrastructure knowledge, including: Virtualisation (VMWare/Horizon) Microsoft Server 2019 CISCO/Juniper network devices Trellix/Trend More ❯
Server 2019, Windows 10 VMWare/Horizon Active Directory, Exchange Cisco/Juniper devices ITIL processes and service desk tools Desirable: SharePoint, Linux, MDM (Avanti), Trellix/Trend, SQL, SCOM Please note: Due to the nature of the work, candidates must be eligible for UK Security Clearance, which typically requires at least 5 years of continuous UK residency. Package More ❯
internal teams to resolve issues and manage escalations. • Participate in Change and Release Management processes and act as a CAB member. • Monitor patch management, software deployments, and reporting using SCOM, SQL, ePo, and Excel. Your Experience: We're looking for a technical manager with strong leadership skills and solid IT infrastructure experience, including: • Virtualisation (VMware/Horizon) • Microsoft Server More ❯
understanding across virtualisation (VMWare/Horizon) and Microsoft Server 2019. Familiarity with CISCO/Juniper network devices and infrastructure management. Comfortable working with reporting and monitoring tools such as SCOM, SQL, and ePo. Confident in change control, stakeholder liaison, and continuous service improvement. Want to hear more? Message me anytime. Linked In:Ciaran Cleland Role: Service Desk Manager Salary More ❯
