deliver automated request fulfilment, event management and workflow automation across customer environments. The role provides technical ownership of runbooks and integrations with ServiceNow, SCOM, Active Directory, Azure AD/Entra ID and related enterprise platforms. Operating within a highly governed, ITIL-aligned service model, the post-holder ensures automation services … fulfilment and operational automation Diagnose and resolve failed automations, integration issues and workflow errors impacting business or operational services Manage integrations between SCORCH, ServiceNow, SCOM, Active Directory, Azure AD/Entra ID, Exchange Online, Microsoft Teams and other connected platforms Plan, schedule and control lifecycle activities including patching, upgrades, capacity ...