1st Line Support - Security Clearance - Contract
- Hiring Organisation
- Reed
- Location
- Bracknell, Berkshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £17.50 per hour, Inc benefits
Line Technical Support Agent (SD-WAN) Location: Bracknell - Full Time Onsite Shift Pattern: 4 Days On, 4 Off, 4 Nights On, 4 Off Clearance: Active SC Clearance Required (NPPV3 desirable) We are looking for a 1st Line Technical Support Agent to join a busy SD-WAN … line triage, troubleshooting and ticket management whilst ensuring service levels are maintained. Key Responsibilities 1st line incident triage and fault resolution. Monitor SD-WAN services and respond to alerts. Manage tickets through to resolution within SLA. Support customers and engineers via phone, email and ticketing systems. Escalate issues ...