Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
related issues. Tier 3 Resolution of escalated infrastructure, networking, and security incidents (Support from on-call 3rd line specialist teams available) Support end-user hardware and software issues, ensuring SLA targets are met. Maintain accurate documentation of incidents, requests, and fixes in the ITSM systems. Education and Qualifications Azure or M365 advanced certifications (e.g., AZ-305, MS-700). Strong More ❯
hospitals and care homes and head office functions in England and Wales, while also maintaining a high degree of customer service for all support queries and ensuring that all SLA’s and ITIL v4 are met. What you will be doing: Handling 1st line technical support queries professionally and efficiently Maintaining a high degree of customer service for all support … queries and ensure that all SLA’s are met Exceptional communication skills and takes an analytical approach to problem solving Support users in the use of hardware equipment Provide users with understandable advice to avoid recurring issues Maintaining that internal SLA’s and ITIL v4 processes are followed Working to an expected set of standards outlined in a service desk More ❯
optimal performance of their print infrastructure. Key Responsibilities Diagnose and repair faults, carry out preventative maintenance, and perform routine servicing of Ricoh print equipment. Respond to service calls within SLA times, ensuring high customer satisfaction. Perform firmware updates and troubleshoot software/networking issues. Maintain accurate service records and complete job reports. Provide remote technical support or advice to customers More ❯
