7 of 7 SLA Jobs in East Anglia

/7 Service Management Centre, youll manage cases with accuracy and pace, making sure all details are logged to a high standard and within SLA timeframes. Youll prioritise faults based on impact, coordinate resources effectively, and escalate complex issues to 3rd line with clear documentation. Youll support engineer dispatch ...

high-impact issues through to full resolution, provide structured root cause analysis and corrective action reports, and maintain clear escalation pathways. You make sure SLA response and resolution targets are met. A typical week depends on where your projects and support contracts sit in the cycle. During development phases ...

varying security levels. 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

risks, and trade-offs in executive steering forums. Proven ability to govern multi-vendor delivery ecosystems-system integrators, platform vendors, and data providers - ensuring SLA and contractual compliance. Solid technical delivery background across MDM/Customer 360, data integration (APIs, streaming, CDC), data engineering (lakehouse, ETL/ELT, orchestration ...

will also travel to factories to commission what you have built, support field engineers remotely, and pick up customer support tickets to SLA targets. Expect a mix of development, deployment and support throughout the year. Your skills probably already fit Languages and frameworks : .NET, JavaScript, HTML, CSS, Entity Framework ...

/7 Service Management Centre, where you will manage customer tickets, monitor critical systems, prioritise and escalate faults, coordinate engineer activity, and ensure SLA targets are consistently achieved. The shift pattern operates on a three-week rotation: Week 1: MondayFriday, 08:0016:00 Week 2: MondayFriday, 10:0018:00 Week … organisation, and customer focus are essential. Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting ...

guidance of the Project Manager, including: assisting with solution design, Estimating, high level and detailed design work where applicable, implementation. Aware of the relevant SLA structure and to respond, fix or escalate according to the limits set out within that structure. Write and maintain Operational and User procedures to ensure … including support and maintenance considerations). Project leading experience within prevailing project management methodology e.g. PRINCE or PMI. Experience of working to tight SLA's Experience of working within a strong governance structure Extensive experience in Infrastructure Management Reasonable Adjustments: Respect and equality are core values to us. ...