9 of 9 SLA Jobs in East Anglia

working, mentoring, career development. About the role Join our team to manage support cases, troubleshoot issues, and host remote sessions. Maintain customer contact, meet SLA targets, and help clients understand system functionality. Contribute to a team that values unity, integrity, and quality. About the Company Prosperon Networks Ltd is a More ❯

Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems. ‘Hands-on’ problem-solving approach; solving problems within SLA timeframes. On occasion provide on-site support for customers as and when required. Must have a valid UK driving license and live within reasonable commuting More ❯

service requests. Troubleshoot technical issues related to low-code applications. Guide and mentor customers in diagnosing issues. Collaborate with internal resolver groups to meet SLA and KPI targets. Handle system configurations, changes, and software updates as needed. Maintain detailed and accurate records of customer interactions. Contribute to internal knowledge base More ❯

and packaging Own the configuration of systems and compliance against internal security standards Provide 3rd-line support and manage incident queues in line with SLA Drive improvements to platform performance, availability, and resilience What we're looking for: ✅ Strong SCCM/InTune experience (builds, packaging, patching) ✅ Proven background with EPOS More ❯

near Braintree, responding to customer support enquiries by phone and email. Using the ticket system to keep on top of tickets, response and resolution SLA’s and ensure we deliver exceptional support services. We predominantly use the following technologies • Microsoft Server 2016 and above • Microsoft 365 Cloud • Azure • Dell infrastructure More ❯

correct forensic information is gathered during support interactions, including API request/response bodies, HTTP response codes, Adflex error codes, and timestamps. Ticket Management & SLA Compliance: Log and track support tickets generated from calls or emails, ensuring timely actions and resolution within Service Level Agreements (SLAs). Ensure all calls More ❯

Devices to an agreed standard, laptop, desktops and mobiles. Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA's Provide up to date documentation, when producing or changing IT networking, hardware or software configurations Assist with conception, design and implementation of any new More ❯

sensitive issues to ensure a cohesive team environment. Customer Support Excellence: Deliver second-level technical support to customers, ensuring prompt resolution and adherence to SLA standards. Escalation & Collaboration: Monitor support request queues, prioritize and escalate issues (including through Jira for R&D intervention), and participate in review meetings to drive More ❯

SharePoint Administrator About the Role: We are seeking a skilled SharePoint Administrator to join our Facilities Management team. Your main responsibility will be to provide key asset information to support business operations and ensure compliance. You will use your expertise More ❯