2 SLA Jobs in Newbury

lead, develop and grow relationships. You will be responsible for full management of all services provided by Gekko Group to the client(s), meeting SLA's and working seamlessly with all departments within The Gekko Group to exceed expectations by providing effective solutions Your Package £36,000 per annum more »

support and documentation.Deal with customer escalations and on-going run rate and project based opportunities. Specifically, this will include: Resolution of incidents, working to SLA’s. Layer 2 and 3 troubleshooting, configuration, routine housekeeping and upgrades. Planning and implementing of customer changes, based around an ITIL framework. Managing vendor fault … tickets in accordance with SLA utilising escalations matrices where required.Who You AreYou'll be a Consultant who has previously worked within an Operational and Maintenance environment within a large enterprise organisations. You'll require excellent communication and presentation skills as you will spend a significant amount of time on client more »