3 of 3 SLA Jobs in Suffolk

Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in new More ❯

part of a DevOps team, you will work closely with the application and infrastructure POD SMEs to ensure these critical services function to the required standards. Maintain and improve SLA’s and ensure compliance to client policies at all times. Actively participate to achieve organization objectives for efficiencies, innovations, and quality delivery. Perform pro-active analysis on day-to-day More ❯