3 of 3 SLA Jobs in Suffolk

incidents and customer requests from initial receipt through to resolution and closure Provide professional, friendly and efficient IT support to end users Ensure service level agreement standards are met Troubleshoot and resolve a range of hardware, software, network and cloud-related issues Complete admin tasks, documentation and support records accurately ...

Service Desk Plus beneficial. Experience managing the security updates for an estate of devices through Endpoint Central. Experience leading and managing others to achieve SLA as a collective. Ability to register new users, change details, handle leavers and bulk migrations. Ability to configure smartphones & provide mobile device support. Working understanding ...

managing of relational SQL databases (including Entity Framework and SQL Server). Experience supporting software systems to process, working closely with customers to SLA to deliver excellent customer service. Experience supporting the integration of many systems. Abilities/Skills Engages with and contributes to the work of cross-functional teams ...