2 of 2 SLA Jobs in Telford

resolution Ability to translate technical information for non-technical audiences and provide high-quality customer service Experience maintaining detailed incident reports and working within SLA guidelines Composure and professionalism under pressure with strong organisational skills Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're More ❯

Demand Manager ensures resolver groups, desk operations, and productivity align with budget and plan, collaborates with internal teams to balance supply and demand for SLA compliance, and oversees scaling assumptions to optimise business performance. You'll receive a salary of up to £60,000 , a performance related bonus, and a More ❯