2 of 2 SLA Jobs in Telford

workflow, and coordinate across multiple teams to support client delivery. The role focuses on process improvement, automation, and building trusted stakeholder relationships, while ensuring SLA adherence and accurate demand tracking. #J-18808-Ljbffr ...

sees every item of new work (Demand) and every Discovery and Walkthrough notification. It is a fast-paced and high-volume Service Level-driven (SLA) function acting as a critical link between internal Data Portfolio delivery teams, a central Demand team and the client. The role entails working to support … response submission and client commissioning Co-ordinate across multiple teams to ensure timely and accurate responses Monitor progress and proactively identify risks to SLA timelines Ensure all activity is tracked accurately within workflow tools Discovery (DDS) and Walkthrough Governance & Oversight Maintain timely compliance to client Demand Ensure adherence to agreed ...