5 of 5 SMS Jobs in the East Midlands

across key audience segments, including one-off donors, regular givers, major donors, and lapsed supporters. Design and optimise multi-channel donor journeys spanning email, SMS, web, social media, messaging platforms, and other engagement channels. Lead donor onboarding, stewardship, re-engagement, and feedback initiatives to improve retention and lifetime value. Analyse ...

donor engagement, donor retention, or supporter development. Proven ability to create and implement retention strategies and supporter journeys. Experience using channels such as email, SMS, web, social media, telemarketing, messaging platforms, or donor apps. Excellent analytical skills with the ability to interpret retention metrics and audience insights. Strong stakeholder management ...

issues Explain technical information in a clear and customer-friendly way Escalate complex technical issues where required Respond to enquiries via telephone, email, webchat, SMS, and ticketing systems Book engineer visits when necessary Maintain accurate customer records and case notes Take ownership of complaints through to resolution Meet service, quality ...

leadership to an established team covering content, social media and creative delivery. Driving content across digital and offline channels, including websites, email, social media, SMS and print. Leading organic social media strategy and ensuring content is tailored for different audiences and markets. Managing influencer and content creator initiatives to strengthen ...

improve engagement and retention. CRM & Journey Development Use donor data and audience insights to develop segmented communication strategies. Build multi-channel journeys across: Email SMS WhatsApp Web Social media Telemarketing Develop testing plans to understand what drives repeat donations and supporter loyalty. Analytics & Performance Monitor retention and engagement KPIs. Develop … programmes. Experience building retention functions or strategies from scratch. Tech The charity is open on background and tools, but currently uses: Engage CRM SendGrid SMS platforms Tool experience matters less than understanding retention, engagement, and customer journeys. Why this role? Brand-new role with genuine ownership. Opportunity to build ...