3 of 3 SMS Jobs in the North West

checkout experiences and email flows). Track user behaviour (heat maps, recordings, drop-off points). Make data-driven suggestions for improvements. Klaviyo Email & SMS Build and update automated flows (welcome, abandoned cart, post-purchase, winback, etc.). Create segments based on behaviour, purchase history, loyalty and engagement. Send weekly ...

dispatching orders Case Managing Issues: owning complex cases and keeping customers updated Engineer Liaison: responding to engineer requests, troubleshooting and escalating errors Communications: sending SMS maintenance alerts and service updates CANDIDATE REQUIREMENTS A friendly, articulate communicator able to build rapport and demonstrate empathy Experience in a customer support or contact ...

Contribute to AI/LLM-driven feature development Follow secure development and data governance best practices Essential Skills: Experience with telephony or voice/SMS APIs Experience with speech-to-text/text-to-speech SDKs Strong experience with Python, including asyncio and concurrency Experience with Docker, containerised applications ...