2 of 2 SMS Jobs in the City of London

responsibilities Platform Development & Configuration - Design, build and maintain multi-step customer journeys in Journey Builder, including triggered, scheduled and transactional communications across email, SMS and WhatsApp - Develop and maintain dynamic email templates, Cloud pages and personalisation logic using AMPscript, SSJS and HTML/CSS - Configure and manage Automation Studio workflows … across both Marketing Cloud and Sales Cloud - Proven track record in building Journey Builder programmes and Automation Studio workflows - Experience configuring Mobile Studio for SMS and WhatsApp channels Desirable experience: - Salesforce Marketing Cloud Developer or Email Specialist certification - Salesforce Administrator certification or equivalent hands-on experience - Experience with REST ...

features and functionality to improve customer and agent experience. This includes the delivery of CRM integrations, virtual agents, and omnichannel communication capabilities (e.g. SMS, chat), supporting the organisations broader digital transformation objectives. In addition, the role will be responsible for reviewing and improving the storage, accessibility, and management of historical … Virtual Agents/Conversational AI Experience with CRM integrations (e.g., Salesforce, Dynamics, etc.) Familiarity with Workforce Management (WFM) tools. Experience delivering Omnichannel solutions (SMS, chat, etc.) Understanding of call and message archiving/compliance requirements CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified ...