across Hyde’s application portfolio, resolving incidents and service requests within agreed service levels. Lead investigations into high-priority, recurring or complex application, integration and data issues, identifying root causes and recommending long-term fixes. Support approved configuration, minor enhancements, testing, upgrades, patches, releases and post-implementation validation. … bring: Proven experience supporting enterprise applications, data integration and analytics tools, including NEC Housing, Workday/Finance systems, OpenText, Snowflake, SSIS, eRPA and/or TMC. Strong knowledge of application lifecycle management, including incidents, problems, changes and releases, with the ability to troubleshoot and identify root causes. ...