Lead Support Engineer
- Location
- Manchester, England, United Kingdom
Reproduce reported problems and distinguish product defects from configuration, data, environment, or user-related issues. Perform hands‐on technical work, including: writing and executing SQL queries where authorised; reviewing application logs and monitoring information; investigating REST APIs and JSON payloads; debugging application behaviour; developing small JavaScript or TypeScript scripts; supporting … triage, prioritising work, and delegating tickets. Experience handling high-priority customer issues or major incidents. Working knowledge of: Java and object-oriented programming principles;SQL and relational databases;REST APIs, HTTP, and JSON; modern web application architecture; application logging and monitoring tools. Ability to investigate technical issues logically and communicate ...